Customer Service
Training
About Your Trainer
Jenny
Banks 
Co-Owner Progressive Business
Solutions Pty Ltd
My name
is Jenny Banks, i previously owned and operated Elise Consultancy Training and Development est.
1999. I am now the co-owner of PBS est. 2005 and the lead trainer.
Throughout
my 30 years experience i have developed many skills in the fields of Retail, Hospitality, Recruitment,
Sales, Customer Service Training and Development.
Over the
past 10 years i've had a close relationship with the Australian Retailers Association
and i'm one
of the training provider’s in New South Wales for the nationally recognised AussieHost Customer Service Programme.
I'm also
involved with the training and development of long-term unemployment programs and have also held the
position of NSW State Training and Development Manager for the Internationally recognised Franchise Company
Baker’s Delight.
My
extensive and diverse experience has helped me develop a dynamic and proactive down to earth training style that
has given me the ability to communicate with people so they achieve outstanding results.
I have
worked with many leading brand companies including:
SACL
Sydney International Airport (training 450 frontline retail staff)
Gosford
City Council
Blacktown
Workers Club
Novotel
Parramatta
City Council
CRS
NSW
Sureway
Employment Services
Delfin
Real Estate Developers
Duffy’s
Fruit Market
Corporate
Training Australia
Baker’s
Delight
I have
a passion for Customer Service Excellence and believe the Total Journey Experience your customer
has is vital to the success of your business.
I also
believe, “Companies who invest in their staff through training and development strategies will be the
outstanding leaders in today’s changing and competitive market and will be properly prepared for the
future”.
Besides my on the job
experience i have the following qualifications:
Diploma in Retail Management
Certificate IV in Workplace
Training and Assessment
Qualified AussieHost
Trainer
Certificate in Facilitation
Techniques
Human Relations and Public
Speaking
Certificate in Personal
Rebirth and Development
Our company also offers
customised workshops tailor-made for your target market. We deliver flexible on and off job training courses.
Group training, one on one business consulting and Mystery shopping. Contact us for more information
Mission
Statement
Our mission statement is to create awareness throughout Australia of the importance of
Customer Service Excellence through our proven training and facilitation techniques.
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