Customer Service Home About AussieHost Customer Service Training AussieHost is Australia’s largest specialist Customer Service Training Provider with a deep understanding of customer service; we are committed to providing staff in all retail and service sectors with superior customer service skills and knowledge to maximize customer opportunities. Today AussieHost is arguably Australia’s Service Standard and the most recognised Customer Service Qualification available. What Do We Teach? AussieHost programs teach valuable customer service and communication skills and provide service people with a range of practical, well proven tools. And they encourage team building too! It’s nothing less than you’d expect from an internationally recognised, long standing training provider. We deliver training at every level from senior management to front-of-house, from customer relations managers to sales agents, virtually anyone and everyone within your organisation who has customer contact. With AussieHost training, your people will improve their knowledge and confidence, building long-lasting relationships with customers, adding value and increasing your profitability. Whether is is face to face communication, over the phone or whatever other ways in which your people and your customers interact, we mix up a powerful combination of knowledge, skills and motivation. Every AussieHost workshop helps participants develop positive attitudes to service, improve the way they relate to customers, exceed customer expectations and create a first-class experience for their customers. We can confidently say that we’re making the right impression, are your staff? Register Here For An AusssieHost Customer Service Workshop AussieHost Background. AussieHost was introduced to Australia by Inbound Tourism Organisation of Australia (ITOA) in the early 1990s, modelled on the successful Canadian Super Host program. AussieHost provided a solid and practical customer service program aimed at the tourism and hospitality industries. Very quickly it found favour with other service sectors and has been delivered to virtually service businesses of all kinds. Nearly a quarter million Aussies have participated in an AussieHost workshop we are proud to say that we have an enviable record – one that you can see best in the smiles on the faces of the people themselves. Over the past decade, we’ve developed and enhanced our programmes to be accessible and informative, refining our approaches to be more appropriate for an Australian audience. AussieHost training workshops and materials are designed to be practical and relevant to the needs of all types of service businesses in all kinds of industries. Whether we are talking face to face communication, over the phone or whatever other ways in which your people and your customers interact, we mix up a powerful combination of knowledge, skills and motivation. Every AussieHost workshop helps participants develop positive attitudes to service, improve the way they relate to customers, exceed customer expectations and create a first-class experience for their customers. AussieHost Australia's Customer Service Training Network AussieHost is Australia’s only dedicated Customer Service Training Network with qualified training providers in every state and almost every region. We even have a large number of In-house trainers trained to deliver AussieHost. AussieHost Trainers AussieHost Training Providers are professional trainers, trained and certified by AussieHost to deliver our training workshops you can expect the same high standard training standard Australia wide. AussieHost training programs provide a flexible training solution that can be used internally on a regional or a national basis with many options. Today AussieHost is arguably Australia’s Service Standard and the most recognised service qualification. With a history in Customer Service we know how to deliver service, talk to us today to arrange an in house training or one of our Public Customer Service Seminars and workshops. AussieHost Customer Service Workshops Progressive Business Solutions Pty Ltd also offers customised training and industry specific workshops in the field of:
Contact us for more information
|
