Customer Service AussieHost Customer Service Skills Course Overview Have Your Staff Trained With The Skills And Techniques That Will Consistently Provide Ongoing Customer Service Excellence. Learn The Top 3 Customer Expectations And How To Exceed Them Book an AussieHost Customer Service Workshop for you and your staff now. COURSE OVERVIEW AussieHost Customer Service Skills is a comprehensive program designed to upgrade the standards of service and hospitality provided to a customer in any service environment throughout Australia. The AussieHost Customer Service skills program represents a collective effort by businesses, communities and individuals to maximise the opportunities and benefitsof good service to all Australians. KEY SUBJECT AREAS • Establish contact with customers • Read and interpret retail documents • Responding to customer complaints • Receive and process sales orders • Identify special customer requirements • Communication in the workplace • Enhance your service attitude • Developing customer loyalty • Active Listening techniques • Team Building LEARNING OUTCOMES • Conduct communication with customers in a professional courteous manner • Identify and anticipate possible problems and take action to minimise effects • Handle complaints sensitivity, courteously and with discretion • Verbally and non-verbally convey a willingness to assist • Consider cultural differences and how to communicate through language barriers • Use questioning to minimise misunderstanding • Encourage, acknowledge and act upon constructive feedback • Perform follow up action as necessary • List and describe a range of retail documents • Complete allocated tasks willingly according to set timeframes • Maintain contact with customer until sale is complete • Record customer details and information where necessary • Encourage repeat customers by promotion of appropriate services. Book an AussieHost Customer Service Workshop for you and your staff now. |
The AussieHost Customer Service Skills workshop:
UNIQUE FEATURES
The AussieHost Customer Service Skills workshop is designed in Australia for local and current market trends.
• Professional facilitators use the most up to date acceleratedlearning techniques.
• An interactive, relaxed atmosphere with real world examples.
• Modern presentation methods using audio and visual presentations.
WHO SHOULD ATTEND?
All staff who have recently entered customer service positions and whohave not attended any other customer service training.
The program is also suitable for mature people who whilst involved in customer service, have little awareness of professional customer service concepts.
INCLUDES...
• Resource material & workbook.
• An internationally recognised customer service certificate.
• AussieHost badge.