Customer Service Training

Customer for Life Progressive Customer ServiceTraining

Monthly 1 hour training sessions

Customer service is one of the basic components in developing and retaining customer loyalty. Outstanding customer service is recognised as a corner stone of growth. In these economic times never have higher demands been placed on businesses to provide outstanding customer service in order to gain and retain customer loyalty.

In order to place emphasis on exceptional customer service we have developed the Customer For Life Progressive Training Program 

The program is designed to impart a lasting impression and provide practical skills to empower and improve staff performance through on going value based training. 

Typical Program Structure

v  Meeting with Key stakeholder to establish client needs 

v  Programs designed and developed specific to company needs, content can be added or deleted 

v  Monthly 1 hourly, one on one or group training sessions (either on or off site)  

Session topics

These sessions encompass the skills, knowledge and attitudes required for:

• Effective interaction with customers and internal staff 
• Customer Service and interaction  
• Processing information 
• Working in teams  
• Following routine instructions 
• Acting in a non discriminatory way 
• Maintaining personal presentation and company image 
• Sell and advise on products and services 
• Handling sales objections 
• Theft minimisation 
• Safe work practices 
• Maintain and organise work areas 
• Complaint handling 
• Merchandising    

Management or Supervisory Topics

• Management skills 
• Show Leadership in the workplace 
• Coordinate Sales performance 
• Develop teams and individuals 
• Coordinate interaction with customers 
• Develop innovative ideas in the workplace 
• Training your team for peak performance 
• Facilitating effective staff meetings 
• How to motivate and encourage your team 
• Creating company culture 

The program is designed to be flexible in delivery considering staff down time and numbers to be trained. Sessions can be run before, during or after hours.

We use the most up to date training and facilitation methods. 

Training methods include:  

Ø  Mentoring /Coaching 

Ø  Observation 

Ø  Practical exercises 

Ø  Projects 

Ø  Written work 

Ø  Role Plays 

Ø  Brainstorming 

Ø  Assessments 

Ø  On and off job component 

Companies that have a healthy customer service training culture report the following benefits: 

• improved quality 
• increased productivity 
• greater flexibility and responsiveness to change 
• reduced insurance premiums 
• less wastage 
• reduced maintenance and repair costs 
• greater commitment from staff 
• higher staff retention rate 
• improved morale. 

The most important benefit of a healthy customer service training culture is that the skills of your staff are recognised and that your employees feel their contribution to the company is valued. 

Program fee:

Includes facilitation, training materials, manuals, monthly report and assessment. Fee negotiated based on your companies requirements.

Contact Jenny for more information.