Customer Service TrainingManaging a Customer Serviced Focused Team
Provide your managers with the skills and knowledge to get better results and build a more profitable business by working with and through your staff.
Course overview
This 2-day course is designed for participants who are in a supervisory or management role. We will show you how to develop a management style that will help you to identify and manage peak performance in your team. This course was developed to help managers and supervisors achieve greater productivity within their team. Participants will learn how to maintain and project a positive attitude throughout the organization. Through hands on activities and practice exercises, participants will learn how to better focus on the fundamental components of delegating effectively, setting goals, giving performance feedback and providing growth opportunities.
Book now for our 2 day Management Course.
What will you gain?
At the conclusion of this program, participants should be able to:
§ Build foundations for an effective manager § Recognise strengths and growth opportunities within your team § Delegate appropriate tasks for skills match § Create a positive company culture through motivation and self esteem § Set goals aligned with company and individuals needs § Identify leadership styles for effective communication § Illustrate the impact of body language towards internal and external customers § List tactics for dealing with difficult behaviours § Run effective meetings and training sessions § Understand the importance of listening to your team § Conduct effective performance reviews
Jenny Banks is a Sydney based Training Consultant and Coach with over 30years experience in Management, Leadership and Supervising Skills Training.
Course Fee: $780.00 per person including attendance certificate, workbook, morning/afternoon tea and light lunch. Group Discounts Apply
Book now for our 2 day Management Course.
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